Draft — to be reviewed before launch.
Refund policy
Draft, November 2026
Before we start
If you cancel before we start checking your documents, we refund our full service fee.
If we cannot file
If we cannot file your application because of a mistake or delay on our side, we refund our full service fee.
After filing
Once your application is filed, our fee for that work is not refundable. For "until license is issued" plans, we refund the unused part if you cancel before the department makes a decision.
Government fees
Government fees are paid to the department and follow its refund rules. We help you request a refund where the department allows one.
How refunds are paid
To the same payment method, within 7 working days of approval. Message us on WhatsApp with your reference number to ask for a refund.